Alert Code

Alert Codes

When you call Telecoms 123 service their staff can automatically see details about the number you are calling from. The first thing they see is an "alert code" which is a screen with brief but important information we need to know about a customer before we make any changes to their account.

That might be information telling us that the customer receives a particular service that affects their ability to receive other services. It could also say that the customer is Deaf and will need information faxed, emailed or posted to them, or that they have a speech impairment and should be asked to repeat what they are saying if we cannot understand them.

If you would like them to know anything important about you that would help them to meet your needs, then you can contact telecom to have this information added to your account.